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Refund policy

We want you to feel confident when you order from ScentDefenders.com. If something isn’t right, we’ll do our best to make it right—within a clear and fair set of guidelines.

Return Window

Most new, unused items may be returned within 30 days of the delivery date for a refund or exchange.

To be eligible for a return:

  • The item must be new, unused, and in resalable condition

  • Original packaging, tags, and accessories must be included

  • The return must be initiated within 30 days of the date the order was delivered

Returns outside this window may not be accepted.

How to Start a Return

  1. Email us at contact@scentdefenders.com with:

    • Your order number

    • The item(s) you’d like to return

    • A brief reason for the return

  2. We’ll reply with return instructions and the correct return address.

Please do not send any items back without contacting us first, as returns sent without authorization may be delayed or refused.

Return Shipping

  • If the return is due to an error on our part (wrong item shipped, damaged in transit, or clearly defective), we’ll work with you to make it right, which may include providing a prepaid return label or replacement.

  • If you’re returning an item for any other reason (changed your mind, wrong size, no longer needed, etc.), you’re responsible for return shipping costs.

Original shipping charges (if any) are normally non-refundable, unless the return is due to our error.

Refunds

  • Once we receive and inspect your return, we’ll process your refund to the original payment method.

  • Please allow 5–7 business days after we receive your return for the refund to appear on your statement (processing times can vary by bank/credit card).

  • If an item is returned used, damaged, or missing packaging, we may deny the return or issue a partial refund at our discretion.

Exchanges

If you need a different size, variant, or product, we’re happy to help.

In many cases, the fastest way to handle an exchange is:

  1. Place a new order for the item you want, and

  2. Return the original item following the return process above.

Once we receive and approve the return, we’ll issue a refund for the original item.

If you’re not sure which option is best, email us at contact@scentdefenders.com and we’ll walk you through it.

Items Not Eligible for Return

For health, safety, and regulatory reasons, we cannot accept returns on:

  • Opened scent control products (sprays, soaps, wipes, ozone products, attractants, etc.)

  • Used apparel or gear that has been worn in the field

  • Clearance or final sale items (marked as such at time of purchase)

  • Gift cards or other non-refundable digital products

If you’re unsure whether an item is returnable, please ask before purchasing or before initiating a return.

Questions?

If you have any questions about your order or our return policy, don’t hesitate to reach out. We’re here to help.

Contact us:
contact@scentdefenders.com
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